Refund policy

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Before sending any product back, you must contact us at huraraqasim45@gmail.com and receive return authorization and instructions.

Returns sent without prior authorization may not be accepted.

Return Address

Approved returns must be sent to:

6th Floor, Building 1, Zhenhuan Park, No. 699 Wangliyuan South, Xiaoshun Town, Jindong District, Jinhua City

Recipient: Xia
Phone: 15228683429

Please use a reliable shipping carrier and obtain a tracking number for your return shipment.

Return Shipping Costs

Customers are responsible for return shipping costs for approved returns.

We do not provide free return shipping for returns due to reasons such as change of mind, incorrect size selection, or other non-defective reasons.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, incorrect, or missing parts.

For damaged, defective, incorrect, or missing products, please contact us at huraraqasim45@gmail.com and provide relevant photos or videos so that we can evaluate the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a refund, replacement, resend, or another appropriate resolution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods such as food, flowers, or plants
Custom or personalized products
Personal care products where returns are restricted for hygiene reasons
Hazardous materials, flammable liquids, or gases
Gift cards
Items that have been used, damaged through misuse, or returned without their original packaging, tags, or accessories

Sale items may also be subject to specific return restrictions disclosed at the time of purchase.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you need a different product, size, or variant, you may return the eligible item according to this policy and place a new order after your return has been approved.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, applicable consumers may have the right to cancel or return their order within 14 days, subject to applicable EU consumer protection laws and any applicable exceptions.

Where this right applies, the product must be returned in accordance with applicable legal requirements.

Refunds

Once we receive your approved return, the returned item will be inspected.

If the return is approved, we will process the applicable refund to your original payment method.

Refund processing may take up to 10 business days after the return has been approved. Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at huraraqasim45@gmail.com.